About CX Zen
At CX Zen we enable organizations to deliver Intelligent omnichannel customer service. No matter your contact center’s challenges and strategic initiatives, CX Zen is ready to partner with you to map out the next best course for elevating your center’s performance and your team’s effectiveness.
Staffing Services We Offer
Staffing & Recruiting
We work with clients to provide them top talent in the industry for their CX and Contact Center Technology needs. What sets us apart from others is our expertise in implementing these solutions and systems for our clients. So, we know exactly who you are looking for. We can help you whether your need is to staff a project on a temporary basis or hire full-time employees. We can provide you with top executives in the industry to super star developers. We have a network of talented professionals that we work with on a regular basis. We attract the best and the brightest in the industry because we do not believe in transnational relationships. We treat our talent just like our clients with long standing relationships and help them on an ongoing basis to further their career. Here are some of the roles we have filled for our clients:
- Program Manager
- Project Manager
- Product Manager
- Sales Engineer
- Solutions Architect
- Business Analyst
- Systems Analyst
- VUI Designer
- Software Developer
- QA Lead
- BI Engineer
- Network Architect
- Network Engineer
- Database Engineer
- Database Administrator
- System Administrator
- Contact Center Director
- Contact Center Manager
Professional Services We Offer
We recognize that contact center solutions are only as relevant as the challenges they help solve. This is precisely why CX Zen considers every client situation from an objective, client-focused perspective. Whether clients know exactly which solutions they need, or have more of an interest in assessing their current environment against industry best practice, CX Zen is committed to identifying the best possible solution for each situation. With real-world solutions led by a team of senior consultants and subject matter experts, we help guide our clients to improve their customer experiences and strengthen business results. Our project leadership consultants can help you deliver measurable impact and tangible results in a way that fits your culture and is sustainable over the long term. The following are some areas in which we help our customers:
Strategy
Develop the best strategy for your contact center
Technology
Choose the right technology for your individual need
Design
Design a solution that truly reflects your corporate vision
Build
Design and build a solution that truly reflects your corporate vision
Analytics
Provide visibility through analytics into the performance of your CX system
Run & Support
Help you effectively run and support your CX system
Solutions We've Implemented
Customer Experience
- Self-Service Interactive Voice Response (IVR)
- Speech/Natural Language Understanding (NLU)
- Voice Biometrics
- Artificial Intelligence (AI) & Machine Learning
- Conversational Chatbots
- Intelligent Virtual Agent
- Universal Virtual Queuing & Call Back
Agent Experience
- Customer Relationship Management (CRM)
- Agent Desktop & Softphone
- Internal Chat
- Predictive Outbound Dialing
- Intelligent Call/Contact Routing
- Computer Telephony Integration (CTI)
Workforce Management
- Quality Management
- Performance Management
- Real-time Supervision
- Call Recording & Voice Analysis
- Call and Screen Monitoring
Business Intelligence
- IVR & Speech Analytics
- Telephony Analytics
- Network Analytics
- Customer Journey Mapping
- 360 Degree Business Performance
CX Platforms We've Implemented
Customer's We've Worked With
